Tenant Portal

Tenant Portal

This is the place to find any information or documents that you may require throughout your tenancy.

Urgent Repairs:

Should an emergency occur during business hours, please email your property manger or call us on (02) 4623 1211.

However if you have an afterhours emergency and a tradesman does attend the property afterhours and the issue could have waited until the next working day, you may responsible for the full or part account charged by the tradesman.

Note: The type of repairs that are urgent repairs are defined as follows:
(a) a burst water service,
(b) an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted,
(c) a blocked or broken lavatory system, however if you have a second toilet that is functioning, please report this problem during business hours and use the second toilet
(d a serious roof leak,
(e) a gas leak,
(f) a dangerous electrical fault,
(g flooding or serious flood damage,
(h serious storm or fire damage,
(i) a failure or breakdown of the gas, electricity or water supply to the premises,  Please contact your service provider first to establish if the breakdown is to the surrounding area.
(j) a failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering,
(k) any fault or damage that causes the premises to be unsafe or insecure.

If your matter is an emergency and is out of our office hours (Monday-Friday 9am to 5pm & Saturday 9am to 1pm), please contact the following:

Electrical repairs: Tiger Electrical - 0434 104 054
Plumbing repairs: New Era Plumbing - 0405 196 251
Emergency handyman: Tiger Electrical - 0434 104 054
Storm and flood damage: SES - 132 500

(** Christmas break emergency contacts may be different to the above **)

Vacating Notice - Tenant-Vacating-Notice
Vacating Cleaning Checklist - Vacate-Checklist